Further Help, Support and Feedback

For further help with the Customer Portal:

• See Portal Access Troubleshooting.
• Access an eLearning course at https://datamine.learnupon.com/.
• Contact your regional Datamine office for advice.
• Create a Support Ticket.

Note: Datamine users can also report critical issues via the Customer Portal project in Jira. Critical issues have no workaround, or at least not one you can find, and are very likely to seen by our customers. Critical issues not only frustrate users, they can damage Datamine's reputation and make downstream support and sales difficult. Include screenshots where you can and a full set of steps to reproduce the problem. Assume the reader of your report has not seen the Customer Portal before. Please also send an email to customer.portal@datataminesoftware.com describing the problem briefly, and providing a link to the appropriate Jira ticket.

For information about Datamine and our solutions, see https://www.dataminesoftware.com/.

For product documentation, click the Product Documentation link in the left-hand menu of the Customer Portal, or see https://docs.dataminesoftware.com/.

We also welcome feedback about this documentation.